TERMS & CONDITIONS


DELIVERY & RETURNS


UK Orders
Standard delivery to UK postal addresses is just £2.95 or free if you spend £40 or more.
We use Royal Mail and DPD to fulfil our delivery requirements. For UK orders you can expect your purchase to be with you within 3-5 working days.

Returns 
If you should change your mind about your Bottle Candle Co purchase, then you have 7 working days to return your purchase. You MUST notify us via email to info@bottlecandleco.uk, before returning ANY item. Please state in the email:

Your name
Order/invoice number
Reason for returning the item/s
Whether you would like an exchange or refund
 
We are unable to accept returns for personalised/customised orders unless faulty/damaged.
Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.

Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.

On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.

This does not affect your statutory rights.


Wholesale/Trade returns


If you should change your mind about your Bottle Candle Co purchase, then you have 7 working days to return your purchase. You MUST notify us via email to info@bottlecandleco.uk, before returning ANY item. Please state in the email:

Your name
Order/invoice number
Reason for returning the item/s
Whether you would like an exchange or refund
 
We are unable to accept returns for personalised/customised orders unless faulty/damaged.
Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.

Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.

On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.